Software & Application Questions
Basic information about the application and software usage
- How Do I Change My Email Address?
- Using the Desktop Version? Please Use the Mobile App Instead
- The App Cannot Find the Charger
- Cannot Log In Because No Confirmation Email Is Received
- Cannot Log In — “Check Your Password or Email” Error
- Which App Should I Download for My EVIQO Charger?
- How to Delete an Offline or Duplicate Charger from the App
- Car Is Not Charging Even Though Everything Looks Fine
- App Not Showing Charging Stats Correctly
- Delayed Start vs. Schedule: What’s the Difference?
- What Happens If I Miss a Scheduled Charging Session?
- My EVIQO App is Frozen
- I Don’t See Some Letters, Icons, or Buttons in the EVIQO App
- What’s the Difference Between the Dial Switch and the App?
- I Don’t See My Car or Address in the App
- How to View Details of Each Charging Session
- How to Set Electricity Rates in the EVIQO App
- How to Add a New Member to Your Household Account
- Why the EVIQO App Does Not Detect the Charger
- Schedule Set Up
- How to Find Your Charger’s MAC ID Address
- EVIQO App Cannot Connect to Charger